30-Day Money-Back & Return Policy

1. Our 30-Day Risk-Free Guarantee

We stand behind every item curated in our store. If for any reason you are not completely satisfied with your purchase, you have 30 calendar days from the date of physical delivery to request an exchange, replacement, or full refund.

2. Eligibility for Returns

To be eligible for a standard return:

• The item must include all original cords, accessories, manuals, and protective casing.
• The item must not show signs of intentional physical abuse, liquid submersion (unless certified waterproof within specified depth), or third-party unauthorized repairs.
• You must present proof of purchase (such as your NovaTrend Order Number or confirmation email).

3. How to Initiate a Return (Step-by-Step)

4. Return Shipping Fees

If your return is due to a defect, manufacturing flaw, wrong item shipped, or transit damage, NovaTrend covers 100% of return shipping costs. If you are returning for preference or remorse, customer is responsible for the domestic return carrier postage fee.

5. Refund Processing Timeline

Once our inspection team verifies the return at our distribution facility, we immediately trigger the refund via our merchant processor. The credit typically reflects on your bank or credit card statement within 3 to 5 business days, depending on your card issuer's clearing cycles. PayPal credits are applied within 24 hours.

6. Damaged or Defective Goods (Immediate Free Replacement)

If your package arrived damaged in transit or defective straight out of the box, you do not need to wait for a full return cycle. Simply email us photos of the parcel within 7 days, and we will dispatch a brand-new priority replacement at zero additional charge.

7. Contact the Returns Department